We want you to be completely satisfied with your purchase from Spotbold. Our return and refund policy is designed to provide you with peace of mind when shopping with us. Please read the following information carefully:
If you are not entirely satisfied with your purchase, we’re here to help.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
You must initiate the return process within 30 days of receiving your item. To start a return, please contact our customer service team at [email protected] with your order number and the reason for the return.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
If you received a defective or damaged item and need to exchange it for the same item, please contact us at [email protected].
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Certain types of items cannot be returned, such as:
- Personalized items
- Gift cards
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
If you have any questions about our return and refund policy, please contact our customer service team at [email protected]. We are here to assist you and ensure your satisfaction.
Thank you for shopping at Spotbold. Your trust is important to us, and we are committed to making your experience with us enjoyable and worry-free.